The NetQuest Advantage

NetQuest's 800 ViewPoint is a competitive value-added proposition for carriers that provide 800 services for call centers. It strategically differentiates carriers by offering their customers a tremendous amount of valuable network information regarding incoming calls that, until now, was unavailable. Call centers desire this information and will give their business to proactive carriers who provide this type of data.

Dramatic Return on Investment

The 800 competition is fierce among carriers and, if you can keep or win extra 800 call centers, it will positively impact your bottom line. NetQuest's 800 ViewPoint gives your sales force the tool to win deals. It will pay for itself in a day.

The Problem

Call Centers know everything that happens once a call reaches them. They do not know everything that happened before the call got to them. They do not know the number of calls that had circuit blockages reaching them, the number of switch blockages at the CO, the number of call abandons, or the quality of service that carriers are providing. Where and why are there equipment blockages and failures? All this is valuable information to keep existing customers.

The Solution

NetQuest’s 800 ViewPoint is a customer (call center) based server application. The 800 ViewPoint is designed as a window into your SS7, IP, and ATM networks where call center customers can see valuable information that specifically pertains to them. They will gain valuable insight into all incoming and outgoing calls (completed and incompleted) and, if the calls failed, exactly why. This information gives your customers what they need, “Total Network Analysis” of their calls. The 800 ViewPoint includes a tremendous amount of canned reports that make the system easy to use and incredibly valuable. Most importantly, it dramatically separates you from other carrier offerings and that gives you the competitive edge.

Key Benefits

	Extreme Accuracy
	Switch Independent
	Viable Billing Source
	Data Integrity Features
	Message Counts
	Minutes of Use Studies
	Detailed Trunk Reports
	Quality of Service Reports
	Automated Troubleshooting
	Advanced Protocol Analysis
	"Real-Data" Traffic/Capacity Engineering
	Multi-User
	Marketing Studies
	Business Intelligence

800 ViewPoint Process

Tekno Telecom’s Net(s)CCS and NetAnalyzer is the front end component utilizing patented hardware and software which non-intrusively connects to multiple high-speed ATM, SS7 and Ethernet links to decode and correlate ATM cells, SS7 MSUs, and IP packets etc. This decoded and correlated information is then processed into call and transaction detail records (CDRs/TDRs) with 100% accuracy in "real-time." The CDRs and TDRs are also analyzed and given a final disposition (why the call succeeded or failed). The CDRs that pertain to a specific 800 ViewPoint customer are then sent over a wide area network connection to the 800 ViewPoint server that resides at the Call Center premise. Reports are then generated, on-site, providing an amazing amount of valuable information.

Conclusion

Want to win customers? Is the competition tough for 800 services? Try 800 ViewPoint and watch your sales and profitability skyrocket.