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Protocol Analysis

The NetQuest Advantage

Tekno Telecom’s NetQuest Network Management System provides protocol analysis data directly from the network (SS7, SIGTRAN, VOIP, LTE and IMS). Unlike most protocol analyzers, the NetQuest System provides correlated decodes for "complete" analysis. The issue truly is what happened to the call or the transaction and the MSU or packet is a subset of that. NetQuest also assigns a classification to the call or transaction for a "complete" analysis of a patented disposition that tells the user why and where the call or transaction failed. The disposition is like an SS7, ATM and IP expert who is infinetly working 24x7x365 and analyzing all calls and transactions with an extreme level of intelligence to pinpoint those that failed.

Dramatic Return on Investment

“Keeping customers” from churn is of tremendous value, as is managing your resources in the most efficient manner. By quickly and easily providing answers to network and suscriber problems, carriers can attain the maximum effectiveness from their switching resources thereby saving money.

The Problem

Carriers have complex problems of vendor, inter-carrier and customer network interoperability and performance issues, as well as network anomalies. What can they do to solve these issues? Many times they have to rely on others (vendors and other carriers) who may not have their best interest in mind and do not tell the whole story. Carriers need a window into what is happening in their networks to definitively answer these issues. They need the ability to take the 1’s and 0’s that are transversing their network and turn them into an English language equivalent of the binary stream.

Finger pointing and scientific guesses are the norm without protocol analysis. Resolution of problems can take an inordinate amount of time, high levels of expertise, and may cause tremendous pain both to the carrier and your customers. Since the messages can transverse the network along different paths, correlation of these paths becomes imperative to perform an "entire" call analysis (CDRs/TDRs), which tells the whole story.

The Solution

NetQuest provides the window into the network to tell carriers what is going on and provide English language decodes. By decoding the MSUs and packets carriers can now easily analyze what is occurring and take quantitative steps to solve deteriarating issues. The NetQuest System actually goes one step farther and not only decodes the MSUs and packets, but also correlates them into call and transaction data blocks (records) to tell the whole story. Using Tekno Telecom’s patented techniques NetQuest meticulously and automatically analyzes the calls with intelligent algorithms that tell you (the carrier), why and where the call or transaction failed (dispositions). "Correlation" and "Dispositions" significantly reduce the amount of costly expertise carriers need to have on staff to effectively solve network problems.

Key Benefits

English Language Decodes

Decode ISUP, TCAP, AIN, IS-41, TUP, ANSI, ITU, GSM*, INAP*, SNM/LSSU, IP, SMPP, Sigtran, SIP, etc.

Automated Correlation into Fully Decoded Call and Transaction Detail Record

Patented Dispositions

Powerful Filtration

Trace “All” Calls and Transactions

Trace “All” Failed Calls and Transactions”

Proactive Problem Solving

"Real-Time" Decodes

The Process

Tekno Telecom’s SS7, IP and ATM non-intrusive monitoring devices [Net(s)CCS and NetAnalyzer] decode and count every MSU and packet. The devices then correlate the protocol messages in "real-time" into CDRs and TDRs and assigns them patented dispositions. Filtered and fully decoded Equipment Blockage and Failure packets, MSUs, CDRs, and TDRs are then transmitted to Tekno Telecom's centralized server RDBMS applications (NetScope and NetViewPoint), as well as 3rd party and host systems for carrier review and analysis.


Tekno Telecom’s NetQuest Protocol Analyzer Solutions provide valuable patented insight into a carrier's networks that will allow carriers to quickly solve and communicate problems in an expedient definitive manner. No other system in the world allows for the proactiveness that NetQuest offers. Save time, money, and headaches for your entire staff and customers. NetQuest will provide the answers like no other system in the world.